Privacy Policy

PRIVACY

The company "NIKOLOPOULOU IOANNA KE SIA OE with the distinctive title XXLOVE and number GEMI 148097703000" created this website with the sole purpose of serving its customers. Website https://xxlove.gr is simple and user-friendly and is designed to meet the specific needs of each user. In order to achieve the best service for you, it is important for you, our customer, to understand that you must provide us with specific information regarding the processing of your order and which is guarded by us.

the present Privacy Policy describes the method of collecting data from our website and the use of this data by us. This Privacy Statement refers exclusively to your personal data, which you provide to us during your orders on this website. This site uses the SSL (Secure Sockets Layer) protocol, which uses methods to encrypt data exchanged between two devices (usually PCs), establishing a secure connection between them over the Internet, resulting in the protection of your privacy. data, as well as other sensitive data (eg commands or inquiries of the controller). You can recognize that you are in a secure connection by looking at the https: // characters and by the lock symbol that appears in your browser's address bar. When you visit the site only for information, ie do not open a personal account for any orders or do not provide any of your personal data (eg contact form), then the only data we collect is that which your browser transfers to the server our so-called server log files, namely:

Date and time of entry to the site. 

The volume of data sent in bytes.

The browser you used when you logged in to the site.

The operating system you used when you logged in to the site.

Your IP address (Internet Protocol address), when you log in to the site.

The processing of data is carried out in accordance with article 6 par. 1 par. F of the General Regulation of Personal Data Protection (GDPR) based on our legitimate interest in improving the stability and functionality of our website. The data will not be transferred or used in any other way. However, we reserve the right to check server log files if specific indications of illegal use are found. In order to process your orders you will be asked to declare personal information that concerns you (name, surname, email address, shipping address of the products, country, prefecture, city, postal code, Mobile Phone, Landline). The personal data you declare anywhere on the pages and services of the website (https://xxlove.gr), are kept exclusively for reasons related to your transactions with us, ie the sending of your order, the communication with you via mobile-fixed telephony or SMS in order to be informed about the shipment of your products, the information via e-mail or SMS about news and our offers, the improvement of the provided services and the assurance of the operation of the respective service. Website https://xxlove.gr is committed to protecting your privacy. We will use only information that we collect for you legally (according to EU Regulation 2016/679, Law 4624/2019, Law 3471/2006 and the Directive (EC) 2000/31 / EC and any other Directive, Regulation, Law or Decision). At any time the user reserves the right to be informed or to object to the further processing of his data in accordance with current legislation for the protection of personal data. Your consent history tracking is maintained in your account and you can change it at any time by logging in to your account, as you can modify or delete your personal information from our system at any time. By accepting our terms of use, you consent in order to have contact with you via email, phone call or SMS in order to process your orders and to inform you about our news and offers.

In cases where the payment is made by credit card, the number, the expiration date of the card and the three-digit security code are registered in the secure environment of Piraeus Bank. and not on our website.
Your credit card details are not stored in our company's storage media during the transaction but are registered directly in a secure environment of the cooperating bank Piraeus Bank, which has undertaken the routing of all cards.

All payments made using a card are processed through the electronic payment platform of Piraeus Bank and uses TLS 1.2 encryption with 256-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

In any case, its employees https://xxlove.grwho have access to your personal data are specific and unauthorized access to your personal data is prohibited. Every reasonable measure has been taken to secure your data. Your personal information in extremely rare and special cases may be disclosed to collaborators with https://xxlove.gr companies, in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that your personal information is not subject to any illegal processing.

At any time the user reserves the right to be informed or to object to the further processing of his data in accordance with current legislation for the protection of personal data.

DATA COLLECTION

The company through the network
place www.xxlove.gr collects personal data of users such as
name, surname, addresses, telephone numbers, email, age, sheet etc
registration process or during the process of entering your details for the
processing an order of yours or in the form of contests. In each case
the company is committed to the correct use of these always for the purpose of processing,
promotion and optimization of services offered to consumers.

You consent to the processing of
your data for personalized promotions, in accordance with
your date of birth, such as sending discount codes/offers
or for marketing purposes, for example when you agree to receive
push notifications to your mobile device or set up your device when it
set in relation to your device's privacy settings when you consent
through cookie settings or when you accept the legal terms and
conditions for participation in a promotion.

Every visitor can browse its website https://xxlove.gr without giving any personal information. Personal data will only be needed if someone wishes to receive our Newsletter and when ordering products. The https://xxlove.gr is not for children and you must be at least 16 years old to use our services.

PERSONAL DATA (Compliance with GDPR)

The personal data, which the user declares on the website are kept in accordance with (according to EU Regulation 2016/679, Law 4624/2019, Law 3471/2006 and the Directive (EC) 2000/31 / EC and any other Directive, Regulation, Law or Decision, as enacted and in force each time). They are intended solely to ensure the operation of the respective service and the legality of the relevant transaction and may not be used by any third party.

We never transfer, lease or distribute in any other way or disclose your personal information.

  1. Relevant legislation

In addition to our company's business and internal IT systems, this website is designed to comply with the following national and international data protection and privacy laws:

EU Data Protection Directive 1995 (DPD)

EU General Data Protection Regulation (GDPR) 2018

United Kingdom Data Protection Act 1988 (DPA)

  1. Personal information collected by this site and why we collect it.

This site collects and uses personal information for the following reasons:

2.1 Traffic monitoring

Like most websites, this one uses Google Analytics (GA) and Facebook Pixel to track user interaction. We use this data to show you marketing ads for our products and to determine the number of people who use our site, to better understand how they find and use our websites and to see their path. within the site.

Although GA and Facebook record data such as location, device, web browser, and operating system, none of this information personally identifies you. GA and Facebook also record your computer's IP address, which could be used for your personal identification, but both Google and Facebook do not give us access to it. We believe that Google and Facebook are the executors of the editing.

GA uses cookies and Facebook uses Facebook Pixel, details of which can be found in Google's Google Developer Guides. Our website uses GA's analytics.js application and Facebook's Facebook Pixel.

Disabling cookies in the internet browser will prevent GA from tracking any part of your visit to pages of this website.

2.2 Contact Forms and Email Links

In case you choose to contact us using the contact form on the "Contact" page or an email link like this info@xxlove.gr, None of the data you provide will be stored on this site or transferred / processed by any processor as defined in section 5.0. Instead, the data will be entered into an e-mail and sent to us via the SMTP (Simple Mail Transfer Protocol). SMTP servers are protected by TLS (sometimes known as SSL), which means that e-mail content is encrypted using 2-bit SHA-256 encryption before being sent over the Internet. Email content is decrypted by local computers and devices.

2.3 Electronic Newsletter

If you choose to participate in our newsletter, the email address you provided will be stored in our website database and forwarded to its email platform. contactpigeon which provides us with email marketing services. We consider that the contactpigeon which provides us with email marketing services is performing the editing (see Section 5.0 below).

Your email address will remain in its database contactpigeon  that provides us with email marketing services for as long as we continue to use its services Mailchimp which provides us with email marketing services for email marketing or until you explicitly request removal from the list. You can do this by using the unsubscribe links contained in any of the email newsletters we send you, as well as any newsletters you receive from us. This way you can freely unsubscribe from our list whenever you want.

As long as your email address remains in its database contactpigeon which provides us with email marketing services you will receive emails from us.

2.4 Promotions - Offers

From time to time, our store may make promotions or offers of specific products, for the better promotion of the website. Information about the products on offer as well as the detailed terms of the offer will be provided:

  1. through our website
  2. by e-mail (if you have subscribed to our Newsletter)
    3. via SMS to the contact details you have stated to us during your order
  3. through social media

You can at any time, if there is a reason, change the personal information you have provided to us or restrict or cancel the use of some of this information through your account in our eshop or by notifying us by email at info@xxlove.gr

3.0 How we store your personal information

If you decide to buy one of the products that are on our website, your details (name, surname, email address, shipping address of the product, country, county, city, postal code, mobile phone, landline phone) are stored in our database in order to to send you your order. In the same way stored in our database and your order. If you wish to delete - modify your personal data you must log in to your account and delete - modify your details or let us know by email at  info@xxlove.gr so that we can delete them.

4.0 About the server of this site

All traffic (file transfer) between this site and your browser is encrypted via HTTPS.

5.0 The editors we work with

We use a number of third parties to process personal data on our behalf. These third parties have been carefully selected and all comply with the legislation set out in Section 2. The third parties comply with EU-US Privacy Policy and are as follows:

Google (Privacy Policy)
Facebook (
Privacy Policy)

Contact pigeon (Privacy Policy)
which provides us with email marketing services and mobile ads.

Violations of data

We will report any illegal data breach on this site within 72 hours of the breach if it is obvious that the personal data stored in an identifiable format has been stolen.

 

 

 

7.0 Processor

Webmaster https://xxlove.gr is his IOANNA NIKOLOPOULOU ATHANASIOU, based in EL ALAMEIN no. 36, NEA IONNIA Attica, 14231, Greece, tel. 21 1409 8127

8.0 Data Protection Officer

Our company has no obligation to appoint a Data Protection Officer, according to the Regulations.

9.0 Changes to our privacy policy

This privacy policy may change from time to time depending on legislation or industry developments. We will not explicitly notify our customers or users of the site of these changes. Instead, we encourage you to periodically check this page for any policy changes.

The personal data that is declared will never be sold or made available to any other third party or organization unless required to prevent or detect fraud.

COOKIES

The site https://xxlove.gr has the ability to use cookies as part of the facility and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user's computer, allowing websites such as https://xxlove.gr to operate smoothly and without technical anomalies, to collect multiple user options, to identify frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause harm to users' computers or to the files stored on them. We use cookies to provide you with information and to process your orders while each time you exit the site they are automatically deleted. You must keep in mind that cookies are absolutely necessary in order for our website to function properly and smoothly.

We use "cookies", a technology that stores data on your computer using the functionalities of your web browser, in order to collect statistics for visitors to our website (Analytics) and to display relevant ads through its network. Google and Facebook. If you do not want to use cookies you can configure your browser to prevent them from being saved. Relevant instructions can be found here disable cookies

CORRECTION AMENDMENT OR DELETE OF INFORMATION

H  https://xxlove.gr allows its users to correct, change, supplement or delete data and information submitted to the company. If you choose to delete information, the  https://xxlove.gr will act to delete this information from its files immediately. For the protection and safety of the user h  https://xxlove.gr will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to ask any question contact  https://xxlove.gr via e-mail to the email address info@xxlove.gr. Changing or correcting your personal data can also be done through its registration page  https://xxlove.gr. Please note that we will do everything possible to protect your personal data, but the protection of your password on our website is up to you.

SECURE TRANSACTIONS

Controlled Access (firewall)

Access to its systems https://xxlove.gr (servers) is controlled by a firewall, which allows the use of certain services by customers / users, while prohibiting access to systems and databases with confidential data and company information.

Encryption
We first decrypt the information we receive using the same key (predefined when you start linking to the website) and then process it. Our systems send you information following the same encryption process. Wherever you enter personal data (password, addresses, telephone numbers, credit cards, etc.) there is SSL-256bit encryption.

Encryption is essentially a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key. When ordering and if the user / customer has logged in with his username and personal code in our online store  https://xxlove.gr, all communication between your computer and our website is encrypted using a 256bits key. That is, every time you send information to the system, your browser first encrypts it using a 256bits key and then sends it to the system.

Privacy Trading

Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member to website www.xxlove.gr  are confidential and the website www.xxlove.gr has taken all necessary measures to use them only to the extent deemed necessary in the context of the services provided.
Some of the measures that have been taken are the following:
-Only authorized employees have access to your transaction information and only when necessary, eg the processing of your requests.
- The
www.xxlove.gr does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or decision of another public authority.
In case the  
https://xxlove.gr uses third parties to support its systems, ensures confidentiality. You can request any information kept about you as well as their correction in case you can document the existence of an error.
For your own safety, you should also treat all information provided through the service as confidential and confidential and do not disclose any information to third parties.

PERIODIC CHANGES

Constantly the https://xxlove.gr expands, updates and improves its website, and related products (offers, discounts, etc.) and services, as well as updates this policy. We encourage you to read this process at regular intervals to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.

ACCEPTANCE OF CONFIDENTIAL PROTECTION PROCEDURES APPLIED BY https://xxlove.gr.

By using this website you signify that you accept and consent to this Privacy Statement posted through it.

PAYMENT METHODS

The www.xxlove.gr offers you the following options for the payment method of your order:

For Greece:

  1. Cash on delivery

You will pay upon receipt of the products you ordered at the place you have indicated to us. Cash on delivery is a secure method of repaying purchases. Upon receipt of the products you have ordered, you also pay the amount due to the employee of the courier company who delivers the order to you. This method has an additional charge of 5 (1.5 € cash on delivery and 3.5 € shipping costs).

  1. With credit card

The card will be charged immediately after the confirmation of your order. Our online store xxlove.gr has taken all necessary measures to secure your transactions through your credit card and all credit card holders are subject to validity checks. Read more on the Transaction Security page. By choosing the specific payment method, you will be transferred to a secure transaction environment of the cooperating Piraeus Bank, which has undertaken the routing of all the cards, where you will be asked for all the details of your card. In case your credit card is not approved by your bank, the website https://xxlove.gr reserves the right to cancel your order. This method has an additional charge of € 3.5 shipping. * In case the product you selected is not available we will refund your money directly.

  1. Via PayPal

By choosing to pay with PayPal, we enable you to pay for your order using the safest and most common payment method worldwide. This method has an additional charge of € 3.5 shipping.

Once you have completed all the other details required to place the order, you will be automatically taken to the secure Paypal site, where you will be able to login to your existing Paypal account and use your saved details with just one click. .

By using Paypal for your transactions, you do not give your credit card details in every online store but only in PayPal. Also in case you do not have a Paypal account you can very easily create a new one directly. * In case the product you selected is not available we will refund your money directly.

4. Deposit to a Bank Account (remittance)

If you do not have a pay pal or you do not use the cash on delivery method, you can pay for the order by bank transfer.

In this case, the order remains in a state of "waiting" after its registration, until our accounting department confirms the deposit of the amount in one of the following bank accounts:

Piraeus Bank
Account number: BIC: PIRBGRAA
Holder: NIKOLOPOULOU IOANNA KE SIA OE
IBAN:
GR92 0171 7520 0067 5214 8614 966

IMPORTANT: Do not forget to write in the comments of the deposit the number of your order e.g. No. Order …………

ATTENTION: all deposits must be made by "Same bank" in our account because otherwise you will be charged the bank expenses!

* In case the product you have chosen is not available, we will refund your money directly by bank transfer.

For countries within the European Union:

  1. With credit card

The card will be charged immediately after the confirmation of your order. The online store of the company "NIKOLOPOULOU IOANNA KE SIA OE" has taken all the necessary measures for the security of your transactions through your credit card and all credit card holders are subject to validity checks. Read more on the Transaction Security page. By choosing the specific payment method, you will be transferred to a secure transaction environment of the cooperating Piraeus Bank, which has undertaken the routing of all the cards, where you will be asked for all the details of your card. In case your credit card is not approved by your bank, the website https://xxlove.gr reserves the right to cancel your order. This particular method has an additional charge of €10 for transport and €20 for express. * In case the product you selected is not available we will refund your money directly.

  1. Via PayPal

By choosing to pay with PayPal, we enable you to pay for your order using the safest and most common payment method worldwide. This particular method has an additional charge of €10 for transport and €20 for express.

Once you have completed all the other details required to place the order, you will be automatically taken to the secure Paypal site, where you will be able to login to your existing Paypal account and use your saved details with just one click. .

By using Paypal for your transactions, you do not give your credit card details in every online store but only in PayPal. Also in case you do not have a Paypal account you can easily create a new one directly. * In case the product you selected is not available we will refund your money directly.

DELIVERY / SHIPPING

Product delivery - Sending documents

The products purchased by the Customer will be delivered to the address which the Customer declares at the time of registration as the receiving address. A copy of the sales invoice and the delivery note will also be delivered to the Customer. Deliveries will be made on receipt, signed by the recipient on the relevant documents.

For Greece:

Delivery within the Greek Territory

All shipments to destinations within Greece are made FREE without shipping costs over 80 €, regardless of the quantity of your order. The products you ordered are sent to the address you have assigned to us, through a cooperating courier company (General Post or ACS Courier).

Shipping / Delivery time for Greece

The main concern of the online store https://xxlove.gr is the perfect and fast service of its customers. Our goal is to provide the highest quality products on the market, at the lowest prices and with the fastest delivery times.

Orders are sent by our company the next working day (morning time), from the day of your order, as long as it has been registered until 20:00 working day and there is no problem with availability or other reason for delay.

The delivery time of orders within Greece depends on the courier company and is usually 1-3 working days. For shipments to remote-inaccessible areas, the delivery time can be extended by 4 working days.

Important Information 

due to COVID-19: There are delays in deliveries from all courier companies due to increased shipping volume. Delivery time in some areas, mainly in Attica, is from 1-5 working days.

 

In case a product is not immediately available, you will be informed in time by e-mail or by phone from the ordering department about the estimated delivery time and your order will be temporarily put on hold until we send it. You will also be informed in case a product has run out and is no longer available. If the product (s) of the order are not available then your order will be canceled and you will be automatically notified via email about the cancellation.
*In case you have already paid by credit / debit card, deposit or paypal and if the products you have chosen are not available, the amount of your order will be refunded immediately, using the same method.

 

For countries within the European Union:

Delivery to countries within the European Union. The charge for orders is € 10 per shipment or € 20 express for Cyprus. The products you ordered are sent to the address you have given us, via a partner courier company.

Shipping / Delivery time for countries within the European Union

Orders are sent by our company the next working day (morning time), from the day of your order, as long as it has been registered until 20:00 working day and there is no problem with availability or other reason for delay. The delivery time of orders for Cyprus depends on the courier company and is usually 7-9 working days. For shipments to remote areas of Cyprus, the delivery time can be extended by 4 working days. There is no extra charge for these areas. In case a product is not immediately available, you will be informed in time via email or phone by the order department about the estimated delivery time and your order will be temporarily put on hold until we send it. You will also be informed in case a product has run out and is no longer available. If the product (s) of the order are not available then your order will be canceled and you will be automatically notified via email about the cancellation.
*In case you have already paid by credit / debit card, deposit or paypal and if the products you have chosen are not available, the amount of your order will be refunded immediately, using the same method.

RETURN AND CHANGE POLICY

You have the right to return the product or products you bought online through our eshop xxlove.gr or by phone through our physical store  within 14 working days from the date you receive your order and make the return of the product within 14 working days from the date of approval of your request. You can return your purchases for any reason - even if you just changed your mind.

For all cases of product returns you should:
1) Let us know by phone at tel 211-4098127 or by e-mail at returns@xxlove.gr about your decision to have your request approved.

2)Fill in the return form  which you will find in the package you received. 

Basic condition (instructions) for the return of products are:
1) The product must not have been used and is in its original condition, in its original packaging and all the contents (tabs, fabric case, certificates, etc.) that accompany the product, to be in excellent condition.

2) The product box should also be in excellent condition, without any signs of wear. To avoid problems, the products should be packed in a plastic bag - packaging envelope. 

3) The return form completed.

4) The retail receipt or purchase invoice only if you want a refund, in case of change it is not needed.

 **Changes are only made within Greece.

* In case the product has been processed or damaged or the box has been deformed, the return not will be accepted and the package will be returned to you at your own expense.

All cases of product returns as well as the corresponding customer charges (where available) are listed below.


  1. Changes - Returns to the physical store (Cost: 0,00 €)

    Changes in products that have been purchased online through our eshop
    xxlove.gr or by phone can be done in our physical stores as long as they are available. In this case you should call us at (+30) 2114098127 working days and hours and inform us about the change-return you want to make so that we can direct you correctly for your further actions. Address of our store: https://xxlove.gr.

Change Products – I want to change the size or the whole design I bought (Cost: depends on the size and weight for Greece)
If you wish to change the product you bought either in the number or in full in the design, you must first inform us by phone or e-mail and then fill in the form. return form  which you will find in the package you received within 14 working days from the date of receipt and send the product within 14 working days from the date of approval of your request. See the steps in detail below:

Step 1: Search in our eshop https://xxlove.gr the product with which you wish to make the change while holding on A) the product code and B) the number you want e.g. Code: ………… ..Number: …………

Step 2: Call us at 211-4098127 working days and hours to confirm directly the availability of the product you want and to approve your request, indicating to us your order number eg Order ………… .. Alternatively you can send us an email at returns@xxlove.gron Request for Change and our partner will contact you. Indicatively in your email you can enter the following information:

Topic: Request for Change

Please approve my request to change the following product which I bought from your eshop xxlove.gr  No. Order: …………
Product I want to change: ………………Number …………..
New Product I want you to send me with the courier company General Post: ……………. …………. / Number ……… ..
Name: ………… .. ……….
Mobile Tel: 69xxxxxxxx
Please for your own actions.

Step 3: Once the availability for your new product is confirmed and your request is approved by phone or e-mail, we will send you the new product of your choice with the courier company ACS and we will inform you by phone, sms or email about the shipping number of the package.

Step 4: You must deliver your old product packaged according to the instructions to us and after the receipt we close the new one to you:
- The price of the money depends on the size and weight (are the shipping and return costs) if the delivery of the package is within Greece.
- The price of the money depends on the size and weight (are the shipping and return costs) if the delivery of the package is in Cyprus.

* Η plastic bag - packaging envelope will be located ready by us in the new package that will be delivered to you by the employee of the Courier Company. In other words, you will have to open your delivered package, take the plastic bag - packaging envelope from inside and finally pack the old (to be returned) product on the spot.

*In a period of offers and discounts, all changes are made with the current prices. The store reserves the right to change prices without further notice.

*If there is a financial difference between your old and new product, we will first inform you by phone, sms or e-mail and then the final price will be recalculated.

* Do not forget to include the completed return form in the package.


  1. Defective product - I want to change product I bought because it is defective (Cost: 0,00 €)
    In case the product you received has a manufacturing defect you have the right to return it and request its replacement with another product. you must first notify us by phone or email and then complete it return form which you will find in the package you received within 14 working days from the date of receipt and you send the product within 14 working days from the date of approval of your request. The process you have to follow is the same as the process Product Change that is, the above steps 1 to 4 with the difference that:
    A) in case of defective product there is no financial burden for you.
    B) in step 2 if you decide to inform us by email and not by phone fill in the Subject: Defective Product Replacement Request

  2. Wrong product - I want to change product I bought because I received the wrong product (Cost: € 0,00)

In case the product you received does not match the product of your order, you have the right to return it and request its replacement with another product. you must first notify us by phone or email and then complete it return form  which you will find in the package you received within 14 working days from the date of receipt and send the product within 14 working days from the date of approval of your request. The process you have to follow is the same as the process Product Change that is, the above steps 1 to 4 with the difference that:
A) in case we accidentally sent you another product there is no financial burden for you.
B) in step 2 if you decide to inform us by email and not by phone fill in the Subject: Request for Change of Wrong Product

  1. Refund - Right of Withdrawal
    You can easily return the product or products you have purchased from our online store simply because you changed your mind. we must first us inform by phone or emailfor your decision and then complete it return form which you will find in the package you received within 15 working days from the date of receipt and send the product within 15 working days from the date of approval of your request by us.

For the faster processing of the return of your products and consequently the money, we suggest you to choose the General Postal, courier company with which we work and return the product our charge (ie recipient charge) in the code …………..

Return costs are borne by the customer and will you removed from the amount of your refund when we receive your package. Reimbursement costs depend on size and weight.

Return Procedure
Step 1: Call us at tel. 211-4098127 working days and hours to inform us of your decision and for approval directly your request, indicating to us your order number eg Order ……………… Alternatively you can send us an e-mail at returns@xxlove.gr 
on Refund Request and our partner will contact you. Indicatively in your e-mail you can enter the following information:

Topic: Refund request
Please approve my refund request for the following product which I bought from your eshop
xxlove.gr

No. Order: ………….
Product I do not want: ……… .. ………. / Number ……….
I paid for my order: By COD or By Credit / Debit Card or By Deposit or By Paypal
Name: ……… μο
Mobile Tel: 69xxxxxxxx
Please for your own actions.

Step 2: Fill in the return form that you will find in the package you received.

Step 3: Call the courier company and arrange the day of receipt of the package.
We recommend the courier company
ACS  ή General to return the product our charge (ie recipient charge) in the code ...................... Cover the cost of returning the product will removed from your refund amount when we receive your package.
Find her phones ………………………… here:
...........................

Step 4: Pack the product to be returned according to the instructions, in a plastic bag - packaging envelope which you can request from the courier company. Include in the package return form completed and Receipt or the purchase invoice. (Without receipt or purchase invoice can not to make a refund. In case of loss we will send you credit for future purchase)

If you choose another shipping company you will need to ship the product at your own expense and responsibility at the following address:

Store address (recipient)

NIKOLOPOULOU IOANNA KE SIA OE, EL ALAMEIN 36, Nea Ionia Attica, 14231 Greece Tel (+30) 2114098127  https://xxlove.gr.

Please note that returns are not accepted with ELTA. Otherwise we reserve the right not to accept the return.

The responsibility for the return of the products is borne exclusively by the customer, as well as the return cost. That is why you must make sure that the product is very well packaged when it is returned. Do not forget to include in the package the retail sales receipt or the purchase invoice and the return form completed.

If you choose another transport company besides ACS beyond partner couriers, we can not provide any guarantee for the delivery times of the products you return to us, as well as the case of inability to deliver the package to our place for any reason.

After the return of your product / s and it is found that the product has not been used and is packaged according to the instructions, you will be refunded which is completed within 14 working days from the date we receive the product / s, although we usually make sure the refund is much more immediate.

In a period of discounts, the refund is made at the price that the customer bought the product.

If your payment has been made by Cash on Delivery you must state your IBAN bank account and the name of your bank on the return form so that we can deposit your money and if your payment has been made by Credit / Debit Card or by Deposit or via Paypal , then the refund is made by the same method.


  1. Credit - Gift Card (Cost: € 0,00
    )
    If for any reason you wish to return the product you purchased and are not interested in replacing it with another, we can to send you credit for future purchase. After we receive and check that the product has not been used, we will send you an email "Gift Card" which will correspond to the total amount of products you returned. The Gift Card can be used for your future purchase within 365 days and more than once until its value is exhausted. When completing your future order, all you have to do is enter your Gift Card code in the corresponding field "Add Gift Card"


Contact

Telephone:

Email:

Last Updated: 12-08-21

 

Secure Transactions

COOKIES

Cookies are small text files that are sent to your device when you visit a website. The cookies are then sent to the website of origin on each subsequent visit or to another website that recognizes this cookie. Cookies act as a memory on a website, allowing that website to remember your device on your next visit. Cookies can also remember your preferences, improve your user experience, and customize the ads you see according to what interests you.

For more information about cookies, including how you can view cookies set on your device and how to manage and delete them visit the website www.aboutcookies.org.

Types of Cookies

Temporary and permanent Cookies

We may use them temporarily, which are available until you close your browser. We may use permanent cookies, which are kept for a longer specific period of time.

Third party cookies

Our website may allow the installation of third party cookies that appear on our website. These third party cookies are not under our control. For further information on their use, you can visit the relevant third party website for further information. Details about possible third party cookies are presented in the table below.

Cookies used on this website

Below is a summary of the cookies used on our website.

Cookie Name  
Purpose  
Expires  

You can configure your browser in such a way that you are informed about the setting of cookies and you can either decide individually to accept them or as a whole, or to exclude the acceptance of cookies in certain cases. Each browser differs depending on how it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. Follow the links below depending on your browser:

Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Firefox: https://www.mozilla.org/en-US/privacy/websites/#cookies

Chrome:https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en

Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Opera: http://help.opera.com/Windows/10.20/en/cookies.html

Please note that the operation of our website may be limited if cookies are not accepted.

The site  https://xxlove.gr has the ability to use cookies as part of the facility and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user's computer, allowing websites such as  https://xxlove.gr, to operate smoothly and without technical anomalies, to collect multiple user options, to identify frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause harm to users' computers or to the files stored on them. We use cookies to provide you with information and to process your orders while each time you exit the site they are automatically deleted. You must keep in mind that cookies are absolutely necessary in order for our website to function properly and smoothly.

We use "cookies", a technology that stores data on your computer using the functionalities of your web browser, in order to collect statistics for visitors to our website (Analytics) and to display relevant ads through its network. Google and Facebook. If you do not want to use cookies you can configure your browser to prevent them from being saved. Relevant instructions can be found here disable cookies.

SECURITY
The  https://xxlove.gr recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all necessary measures with the most modern and advanced methods to ensure your maximum possible security. All information related to your personal information and your transactions is secure and confidential. The security of the online store  https://xxlove.gr is achieved by the following methods:

Customer identification

The passwords used to identify you are twofold: the Password (username / email) and the personal secret code (Password), who provide you with absolute security access to your personal data every time you register them.

You have the opportunity to change your Personal Security Code (password) and your e-mail address (e-mail) as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage, you must notify us immediately, otherwise the online store  https://xxlove.gr is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg date of birth). We also suggest you use not only letters and numbers but also symbols (@ # $!) To create a password.

Controlled access (firewall)

Access to its systems  https://xxlove.gr (servers) is controlled by a firewall, which allows the use of certain services by customers / users, while prohibiting access to systems and databases with confidential data and company information.

Encryption
We first decrypt the information we receive using the same key (predefined when you start linking to the website) and then process it. Our systems send you information following the same encryption process. Wherever you enter personal data (password, addresses, telephone numbers, credit cards, etc.) there is SSL-256bit encryption.

Encryption is essentially a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key. When ordering and if the user / customer has logged in with his username and personal code in our online store  https://xxlove.gr, all communication between your computer and our website is encrypted using a 256bits key. That is, every time you send information to the system, your browser first encrypts it using a 256bits key and then sends it to the system.

Confidentiality of transactions

Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member to  https://xxlove.gr are confidential and the  https://xxlove.gr has taken all necessary measures to use them only to the extent deemed necessary in the context of the services provided.

Some of the measures that have been taken are the following:
-Only authorized employees have access to your transaction information and only when necessary, eg the processing of your requests.

-The  https://xxlove.gr does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or decision of another public authority.
In case the https://xxlove.gr uses third parties to support its systems, ensures confidentiality. You can request any information kept about you as well as their correction in case you can document the existence of an error. For your own safety, you should also treat all information provided through the service as confidential and confidential and do not disclose any information to third parties.

Privacy

In order to process your orders you will be asked to declare personal information that concerns you (name, surname, email address, shipping address of the products, country, prefecture, city, postal code, Mobile Phone, Landline). The personal data you declare anywhere on the pages and services of the website  https://xxlove.gr, are kept exclusively for reasons related to your transactions with us, ie the sending of your order, the communication with you via mobile-fixed telephony or SMS in order to be informed about the shipment of your products, the information via e-mail or SMS for our news and offers, the improvement of the provided services and the assurance of the operation of the respective service. Website  https://xxlove.gr is committed to protecting your privacy. We will use only information that we collect for you legally (according to Law 4624/2019 and Law 3471/2006). At any time the user reserves the right to be informed or to object to the further processing of his data in accordance with current legislation for the protection of personal data. Your consent history tracking is maintained in your account and you can change it at any time by logging in to your account, as you can modify or delete your personal information from our system at any time. By accepting our terms of use, you consent in order for us to process your orders.

In cases where the payment is made by credit card, the number, the expiration date of the card and the three-digit security code are registered in the secure environment of Piraeus Bank and not on our website. Your credit card details are not stored in our company's storage media during the transaction but are registered directly in a secure environment of the partner Piraeus Bank that has undertaken the routing of all cards.

All card payments are processed through the Eurobank electronic payment platform and use TLS 1.2 encryption with 256-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key. In any case, its employees  https://xxlove.gr who have access to your personal data are specific and unauthorized access to your personal data is prohibited. Every reasonable measure has been taken to secure your data. Your personal information in extremely rare and special cases may be disclosed to collaborators with  https://xxlove.gr companies, in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that your personal information is not subject to any illegal processing. At any time the user reserves the right to be informed or to object to the further processing of his data in accordance with current legislation for the protection of personal data.

DATA COLLECTION

Each visitor can browse his website https://xxlove.gr without giving any personal information. Personal data will only be needed if someone wishes to receive our Newsletter and when ordering products. The  https://xxlove.gr is not for children and you must be at least 16 years old to use our services.

PRIVACY

The personal data, which the user declares on the website are kept in accordance with any applicable law and / or regulation. They are intended solely to ensure the operation of the respective service and the legality of the relevant transaction and may not be used by any third party.

We never sell, rent or distribute in any other way or disclose your personal information.

Data Subject Rights

The applicable law [General Regulation on the Protection of Personal Data (Regulation 2016/679)] on data protection provides extended rights to data subjects (rights of information and intervention) vis-του-vis the controller regarding the processing of your personal data. , for which we inform you below.

  • Right of access in accordance with Article 15
  • Right of correction in accordance with Article 16
  • Right of deletion ("right to be forgotten") in accordance with Article 17
  • Right to restrict processing in accordance with Article 18
  • Obligation to notify regarding the correction or deletion of personal data or the restriction of processing in accordance with Article 19
  • Right to data portability under Article 20
  • Right to withdraw consent according to article 7 par. 3
  • Right to lodge a complaint with a supervisory authority in accordance with Article 77

If, within the framework of the contract, we process your personal data, you have the right at any time to object to this processing, which will be valid for the future. If you exercise your right to object, we will stop processing the relevant data. However, we reserve the right to further processing if we prove compelling reasons for protection that outweigh your interests, fundamental rights and freedoms, or if the processing is used to pursue or defend legal claims.

  1. Relevant legislation

In addition to our company's business and internal IT systems, this website is designed to comply with the following national and international data protection and privacy laws:

EU Data Protection Directive 1995 (DPD)

EU General Data Protection Regulation (GDPR) 2018

United Kingdom Data Protection Act 1988 (DPA)

  1. Personal information collected by this site and why we collect it.

This site collects and uses personal information for the following reasons:

2.1 Traffic monitoring

Like most websites, this one uses Google Analytics (GA) and Facebook Pixel to track user interaction. We use this data to show you marketing ads for our products and to determine the number of people who use our site, to better understand how they find and use our websites and to see their path. within the site.

Although GA and Facebook record data such as location, device, web browser, and operating system, none of this information personally identifies you. GA and Facebook also record your computer's IP address, which could be used for your personal identification, but both Google and Facebook do not give us access to it. We believe that Google and Facebook are the executors of the editing.

GA uses cookies and Facebook uses Facebook Pixel, details of which can be found in Google's Google Developer Guides. Our website uses GA's analytics.js application and Facebook's Facebook Pixel.

Disabling cookies in the internet browser will prevent GA from tracking any part of your visit to pages of this website.

2.2 Contact Forms and Email Links

In case you choose to contact us using the contact form on the "Contact" page or an email link like this xxlove.greece@gmail.com, none of the data you provide will be stored on this site or transmitted / processed by any processor as defined in section 5.0. Instead, the data will be entered into an e-mail and sent to us via the SMTP (Simple Mail Transfer Protocol). SMTP servers are protected by TLS (sometimes known as SSL), which means that e-mail content is encrypted using 2-bit SHA-256 encryption before being sent over the Internet. Email content is decrypted by local computers and devices.

2.3 Electronic Newsletter

If you choose to participate in our newsletter, the email address you provided will be stored in our website database and will be forwarded to the contact pigeon email platform that provides us with email marketing services. We assume that the contact pigeon is performing the processing (see Section 5.0 below).

Your email address will remain in the contact pigeon database for as long as we continue to use contact pigeon's services or until you explicitly request removal from the list. You can do this by using the unsubscribe links contained in any of the email newsletters we send you, as well as any newsletters you receive from us. This way you can delete yourself from our list whenever you want.

While your email address remains in the contact pigeon database of our email marketing services, you will receive emails from us.

2.4 Viber and SMS

If you choose to participate in the newsletters by Viber or sms, the mobile phone you submitted to us will be stored in the database of our website and will be forwarded to the contact pigeon platform that provides us with marketing services. We assume that the contact pigeon is performing the processing (see Section 5.0 below).

Your phone number will remain in the contact pigeon database for as long as we continue to use the contact pigeon services or until you explicitly request removal from the list. You can do this using the delete and block links contained in viber and sms from your mobile. This way you can delete yourself from our list whenever you want.

While your mobile phone number remains in the contact pigeon database that provides us with email marketing services, you will receive messages from us.

3.0 How we store your personal information

If you decide to buy any of the products found on our website, your details (name, surname, e-mail address, shipping address of the products, country, prefecture, city, postal code, mobile phone, landline) are stored in our database in order to send you your order. In the same way your order is stored in our database. If you wish to delete – modify your personal data, you should log in to your account and delete – modify your data or inform us by email at info@xxlove.gr so that we delete them. During the registration of the new user, the following information is collected: Name, Surname, company name, Activity, Address, Postal Code, City-Region, Country, Telephone, Fax, E-mail address.
The online store xxlove.gr keeps the personal data as long as the Customer is active, and in case of inactivity and non-transaction with our store they are kept for a period of 3 years. Xxlove.gr does not disclose to any third party any personal data of its customers / users of its website without their prior explicit consent. Xxlove.gr will disclose the Email address of a Customer or other personal data for advertising or other purposes of promotion and / or communication on facebook and google only after his explicit consent.

4.0 About the server of this site

All traffic (file transfer) between this site and your browser is encrypted via HTTPS.

5.0 The editors we work with

We use a number of third parties to process personal data on our behalf. These third parties have been carefully selected and all comply with the legislation set out in Section 2. The third parties comply with EU-US Privacy Policy and are as follows:

Google (Privacy Policy)
Facebook (Privacy Policy)
Mailchimp (Privacy Policy)

6.0 Data breaches

We will report any illegal data breach on this site within 72 hours of the breach if it is obvious that the personal data stored in an identifiable format has been stolen.

7.0 Processor

Webmaster https://xxlove.gr IOANNA NIKOLOPOULOU of ATHANASIOU, based at EL. ALAMEIN 36, NEA IONIA Attica, tel. 21 1409 8127

8.0 Data Protection Officer

Our company has no obligation to appoint a Data Protection Officer, according to the Regulations.

9.0 Changes to our privacy policy

This privacy policy may change from time to time depending on legislation or industry developments. We will not explicitly notify our customers or users of the site of these changes. Instead, we encourage you to periodically check this page for any policy changes.

The personal data declared will never be sold or made available to any other third party or organization unless required to prevent or detect fraud.

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