Return / Exchange Conditions
XXLOVE provides the opportunity to return a product within 14 calendar days from the date of receipt.
In cases of withdrawal, the customer pays the transport costs for its return. Withdrawal means that the consumer can return the product, within fourteen (14) calendar days of receipt, if for any reason he changes his mind. You can download the withdrawal form here .
The return / change will be accepted only after the approval of the company. The company does not bear any responsibility for any damage or deterioration of the products after their use and is not obliged in any case to replace them.
Necessary condition for the return of products is to have in your possession the relevant purchase document that proves the transaction (eg, Retail Receipt, Sales Invoice / Shipping Receipt etc.).
In the case of the exchange-return of the products from Greece, Cyprus, the cost of transport is borne by the customer, and is necessary first the communication with a representative of the company.
In the case of the return of the products from the countries of the European Union, the cost of transport is borne by the customer, and it is necessary to contact a representative of the company first.
The company does not guarantee the safety and insurance of products returned through other transport companies.
All the above steps must be completed within 14 calendar days from receipt. Otherwise, the company reserves the right to reject product returns that have not been returned in accordance with these terms.
Changes or refunds are based on the purchase price.
For environmental reasons, your company suggests that you use the same packaging that you received your order from and that it is closed only with packaging tape.
All returns regardless of the reason for the return go through the company's quality control department for further and thorough quality control to accept or reject the return
In the event that a defect is found in which the company is not responsible during the quality control of the returned product, the company must return the package back to the consumer or contact the consumer to resolve the issue.
The following can be considered as a defect: worn products, products with wear, stains, odors or alterations.
- CLOTHING & ACCESSORIES (BELTS)
The product must be in perfect condition, as you received it and the special markings (cards / barcode) have not been removed, ie it must be in the original factory packaging.
- JEWELRY
Not jewelry changes are made.
- UNDERWEAR
Most of our products are categorized for strictly personal use, and therefore not all products return returns (underwear, socks, tights, etc.)
- SWIMWEAR
It is possible to change/return the products, as long as the packaging is in its original condition, the tags, stickers have not been removed and the product is in its original condition.
- PRODUCTS / PACKAGING
Product packages (packages containing more than one piece) such as panties, socks, etc., are considered ONE piece. So the package should not be opened and no parts of the package or individual pieces are returned.
Products must be in their original condition and retain all tags. the product must be returned intact (labels not removed, not worn and used and not washed), i.e. without any damage or defect (unwanted odors that may be present in the returned product can also be considered a defect) . Otherwise, the product cannot be accepted and we will contact you to resolve the problem.
Our company gives it possibility of return/exchange also in the physical store. Products must be in their original condition, retain all tags and show proof of purchase. All returned products must be in the original condition you received them. Any wear or damage caused will result in the non-acceptance of the return. The product must be returned intact (labels not removed, not worn and used and not washed), i.e. without any damage or defect (unwanted odors that may be present in the returned product can also be considered a defect) . Otherwise, the product cannot be accepted.
Parcel return process:
For the return of the package from Greece:
The return is made with a courier company. You can choose the courier company of your choice, so the parcel should be at the sender's charge. In case there is a recipient's charge, our company will refuse to receive the parcel.
- Otherwise you can send your return/exchange with our partner courier companies(ACS & GENERAL POST) of our company, in this way you will benefit from the special prices on the shipment. This amount is €3,50 which will be deducted from the refund total, or the amount will be adjusted during your exchange. The amount of €3,50 concerns parcels that are up to 2kg. For each kilo above there will be an extra charge set by the courier company. The extra charge will be made known to you after we receive the return package.
- In case of returning a parcel with BOX NOW the refund amount is €2,50 which will be deducted from the refund total, or the amount will be adjusted during your change (applies to parcels that are up to 2kg). When making a return through box now, the parcel number you have received is sufficient . By typing the package number in the box written on the voucher label, the package is routed and returned to our company. Details below:
- Write the parcel ID on the parcel (10 digit number) or stick the original voucher you received on the parcel,
- You choose any mailbox that serves you and type the ten-digit number and press ok,
- Place the package in the locker and close the door.
If you have chosen another carrier during your purchase, you have the option to return the parcel with BOX NOW. By pressing the button below to start the return process and follow the instructions to complete it quickly and easily.
The “BOX NOW Returns” service works easily with 3 steps. You choose a package size, fill in your details and place the package in any Locker that serves you.
In both of the above cases, you complete your return and in 1-2 working days we are expected to receive it.
To return a package with Box Now, press here.
For the return of the package from EU:
You have the possibility to change within 14 calendar days from the day of receipt. The product must be in excellent condition, with tags intact, in its original packaging and with the proof of purchase. The costs are borne by the customer.
In case of returning a parcel with BOX NOW From Cyprus the refund amount is €10,00 which will be deducted from the refund total, or the amount will be adjusted during your change (applies to parcels that are up to 2kg). When making a return via box now, the parcel number you have received is sufficient . Parcel return approximately 8-10 days.
By typing the package number in the box written on the voucher label, the package is routed and returned to our company.
Details below:
- Write the parcel ID on the parcel (10 digit number) or stick the original voucher you received on the parcel,
- You choose any mailbox that serves you and type the ten-digit number and press ok,
- Place the package in the locker and close the door.
Parcel delivery to our company at 4 Lachana Street, N. Philadelphia, 14342, Attiki, at your own expense
Inspection of the parcel by the quality control department and refund via paypal.
XXLOVE: 4 Lachana St., N. Philadelphia, 14342, Attica and return information to email returns@xxlove.gr
Money Back / Credit
In the event that you wish to receive a refund, you should send the product(s) to the e-shop offices (Lahana 4, Nea Filadelfia) together with the corresponding purchase document (e.g. Retail Receipt, Sales Invoice/Shipping Note) coke) and the return form. After the package is received by us and the quality control department checks that the products are in perfect condition and meet all conditions for return, the amount will be paid into your Bank Account within fourteen (14) working days.
If you have made a purchase through the store and wish to return the product(s) to our physical store, not the money is returned on the spot, but it is sent from the store to the e-shop (where the necessary control is done) and the 14 working days count from the date the package arrives at our offices, as long as the aforementioned conditions are met.
To complete the return form and sending it either inside the parcel, or electronically by following the steps below:
- Completion Form and cause,
- Filling in details and IBAN Account (in case of refund)
Refunds for cash on delivery purchases will be made through a bank. For the deposit it is necessary to indicate the IBAN number of your account and to which bank it belongs, as well as the name of the beneficiary.
The refund will be made within 14 working days, to the bank account you will declare.
In case of no refund, expect the amount in credit balance for markets of equal or greater value.
Returns and credits only concern the value of the product and the corresponding purchase document is required (eg Retail Receipt, Sales Invoice / Shipping Receipt etc.)
Any credit balances that may arise from the transactions in the online store expire after 12 months and strictly concern only the name of the customer to whom the credit balance belongs and only from the customer's account where the credit balance exists.
The cost of returning products is borne exclusively by the customer.
Returns are made through the cooperating bank Piraeus.
If the return is made to an account of the same bank (Piraeus) then the money is credited within 14 working days, without any additional charge.
If the return is made by another bank, then the costs are shared and there is a charge on both sides according to the policy of each bank, for which our company is not responsible and within 14 working days.
The costs of returning a transfer to another (non-cooperating) bank are borne exclusively by the consumer.
Money back
The Gift Card or Credit Notes cannot be exchanged for cash.